SONO PROGRAM POLICY

Clinic & League Refund Policy:

In order to provide the best possible instruction and supervision, and a low player to coach ratio, we staff our programs based on the number of players registered. 

1. NO REFUNDS issued within 7 days prior to the first day of clinic or camp
2. If you need to cancel before the class starts, you will be issued a refund MINUS 15%. Otherwise a Full Credit can be applied on account.


Note: SONO credits on account are only vaild one calendar year. If not used, they will expire, no exceptions. Credits are 
non-transferable. 

 

In the occurrence of an injury endured onsite during SFH programming, a credit will be granted for the remainder of the session.  (Injuries MUST be reported and an Incident Report Form be completed before leaving the SONO Field House.)

SONO Field House reserves the right to change, modify, or cancel any schedule at any time.  Schedule changes are made by the better judgment of the SFH Management Team which means to grant a credit or refund from the week of change onward.

Admin Fee: All registrations have a built in $14 non-refundable administrative fee used to support our registration platform and assist in credit card processing fees. It is built into the registration and will not be charged on-top of the program.

 

Snow Days/Natural Disaster Policy:

SONO Field House reserves the right to cancel scheduled programming at any time in cases of inclement weather, natural diaster, or other "Acts of God" which may prohibit SONO Field House facility and staff to operate in safe conditions. There are no refunds for programming missed due to SFH closing.  

Session Launch & Consolidation of Classes Policy:

SONO Field House provides several different dates and times of the same clinic/program in hopes of accommodating all of our SFH members. The week prior to the beginning of each session, SFH reserves the right to consolidate and/or cancel offered clinics to ensure we are providing top quality programs and the best experience possible for our participants. If the consolidation of classes offered throughout the week/weekend do not work for our members, SFH will issue a credit to their account.  In the event that a member can not make the new time

schedule, SFH may issue a refund to the member. Approval must be granted by SFH management for a refund. 

 

Rental Refund policy:  

Any cancellations made prior to 10 days in advance of the first date of permitted use, the client will be refunded 50% of their deposit. Cancellations made within 10 days of first permitted activity start date will forfeit the deposit for the activity date in question.

Past Due Balance policy:  

In the event there is any past due balance on your account, you will be subject to a 1.5% fee for each 30 days overdue, 18% APR or by the limit under state law.