Sono Field House will be closed, and programming will not be scheduled on the following Holidays:
- New Years Day
- Easter Sunday
- Memorial Day Weekend (Saturday – Monday)
- Independence Day
- Labor Day Weekend (Saturday – Monday)
- Thanksgiving Day
- Christmas Eve & Christmas Day
ROLL OVER Session Registration Policy:
All CURRENTLY enrolled members in the operating session receive a 2 day "ROLL OVER" priority registration period to register for our upcoming session’s program offerings during operating hours at SFH. These signs up are "Call In" only and SFH will notify each currently enrolled member of this opportunity.
Clinic & League Refund Policy:
Sono Field House has a “No Refund” policy once registration has been processed. In the occurrence of an injury endured onsite during SFH programming, a credit will be granted for the remainder of the session. (Injuries MUST be reported and an Incident Report Form be completed before leaving the Sono Field House.)
Sono Field House reserves the right to change, modify, or cancel any schedule at any time. Schedule changes are made by the better judgment of the SFH Management Team which means to grant a credit or refund from the week of change onward.
Camp Refund Policy:
Camp cancellations made by SFH Management prior to camp start date will be granted a refund. Cancellations made by the cient prior to the camp start date will result in a credit being added to the member's SFH account. No credits or refunds will be issued to a client on or after the start date of any camp/clinic session within Sono Field House. There are no make-ups, credits, or refunds for missed camp dates.
Birthday Party Cancellation/Refund Policy:
For information regarding Sono Field House Party and Event Policies, please click here or stop by our front desk to pick up a copy of our Party and Events Policy.
Summer Destination Field Trip Cancellation/Refund Policy:
Sono Field House has a “No Refund” policy.
Destination Field Trips dpeosits and payments are non-refundable. Payment will not be reimbursed due to SFH summer program scheduling being predetermined.
Make Up Classes Policy:
Sono Field House will allow 2 make up classes per participant per session due to participant illness, injury, travel/vacations, personal reasons, etc. Participants must contact SFH prior to the intended Make- Up class and will be given options based on availability on class roster. All Make- Up classes must be completed DURING the current session or the member will forfeit the option to make-up the missed time.
Snow Days/Natural Disaster Policy:
Sono Field House reserves the right to cancel scheduled programming at any time in cases of inclement weather, natural diaster, or other "Acts of God" which may prohibit Sono Field House facility and staff to operate in safe conditions. Sono Field House agrees to issue a “Make- Up” day for all programs missed which will be determined based on staff/coach availability and schedule flexibility. There are no refunds for programming missed due to SFH closing.
Session Launch & Consolidation of Classes Policy:
Sono Field House provides several different dates and times of the same clinic/program in hopes of accommodating all of our SFH members. The week prior to the beginning of each session, SFH reserves the right to consolidate and/or cancel offered clinics to ensure we are providing top quality programs and the best experience possible for our participants. If the consolidation of classes offered throughout the week/weekend do not work for our members, SFH will issue a credit to their account. In the event that a member can not make the new time schedule, SFH may issue a refund to the member. Approval must be granted by SFH management for a refund.
Lost & Found Policy:
Sono Field House is not responsible for any left or lost item at our facility. All Lost & Found items will be put in our Lost & Found bins when found on SFH premises. Items including clothing, sports equipment, accessories, etc. will be held for no more than 10 days. Water bottles will bediscaarded immediately for sanitary reasons.
Program Sign Ups:
Each of Sono Field House programs are offered for a designated session/time span. SFH members are required to sign up for programs as they are offered through the session. We are not able to accommodate or pro-rate “special request” sign ups, regardless of conflicting personal schedules, vacations, sport schedules, holidays or other reasons.